McKee Homes Warranty Administrators Allison, Trisia, and Krista coordinate warranty service requests, schedule repairs, and work with our Warranty Technicians and trade partners.

New home warranty coverage is regulated by Alberta’s New Homebuyer Protection Act and applies to all licensed residential builders.

Your warranty coverage includes:

• 1 Year: Materials and workmanship
• 2 Years: Delivery and distribution systems (plumbing, heating, electrical)
• 5 Years: Building envelope (components separating interior/exterior climate)
• 10 Years: Structural warranty

McKee Homes works with Alberta New Home Warranty Program (ANHWP) (your third-party warranty provider) to ensure warrantable deficiencies are corrected within the required timeframes.

We aim to complete walkthrough items before possession whenever possible, especially when your orientation is held about a week before move-in.

Some items may take longer due to:

• Product availability or backorders
• Weather conditions
• Scheduling requirements (if orientation and possession happen on the same day)

Target completion timeline: within 3 weeks of possession, when conditions allow.

Your Orientation/Walkthrough document is the official baseline record submitted to Alberta New Home Warranty and used to evaluate items during the first year.

If you notice new concerns after moving in:

• Start a list and bring it to your 60-day appointment
• For urgent issues outside business hours, contact the appropriate trade directly using the emergency sticker in your utility room near the electrical panel

Here’s what to expect:

1. You report concerns to your Warranty Administrator
2. A Warranty Technician inspects the concerns and confirms whether they are warrantable
3. The Warranty Administrator coordinates trade partners to complete repairs
4. Repairs may be scheduled as:
   • Individual trade visits, or
   • A coordinated Trades Day (recommended for multiple items)

McKee Homes follows:

• Alberta Government Construction Performance Guide
• Alberta Building Code

Items outside acceptable tolerances may be warrantable. Some concerns may require the inspection and discretion of the Warranty Technician to determine the appropriate resolution.

Certain exterior items are seasonal and completed when weather permits.

Typical timelines:

• Concrete flatwork and grading: usually completed in warmer months (summer)
• Painting, parging, stonework: can be completed during warmer fall/winter days

Your Orientation Package includes additional information about seasonal items.

Homeowners are responsible for ongoing maintenance. Your Homeowner Care & Maintenance Guide explains key tasks, including:

• Replacing furnace filters
• Sealing driveways and sidewalks
• Monitoring attic insulation
• Managing indoor moisture and condensation

A Trades Day is a scheduled appointment where multiple repairs are completed during one coordinated visit to reduce the number of separate appointments.

Trades Day benefits:

• Less disruption for the homeowner
• Multiple repairs completed in one window
• Warranty Technician present to coordinate work and complete certain items

Scheduling note: Trades require approximately 2 weeks’ notice to confirm availability and prepare materials.

You’ll receive a letter inviting you to schedule a 60-day inspection, where the Warranty Technician will:

• Review your home systems
• Answer questions
• Inspect the home using a prepared checklist
• Review any items you’ve noted since possession

If repairs are required, a follow-up appointment is typically scheduled about 2 weeks later.

Important note: The 60-day review is voluntary and does not impact your warranty coverage.

Near the end of your first year, you’ll receive a letter to schedule your year-end inspection. This is a key visit because the home has experienced all four seasons, and settlement-related issues are most commonly identified at this stage.

This appointment allows us to:

• Re-check home systems
• Review and address concerns
• Confirm year-end items before the 1-year warranty period ends

This appointment is also voluntary and does not affect warranty coverage.

A warranty emergency includes:

• Loss of water service
• No heat
• Electrical failure
• Any issue that could cause damage or safety risk (example: loose railing, door/lock not functioning)

If you’re unsure whether something is urgent, contact the Warranty Team and we’ll advise next steps.

 Plumbing, heating, and electrical trade partners have 24-hour emergency contacts listed on the sticker near your electrical panel in the utility area.

If the issue involves utilities, contact your utility provider directly.
For non-emergency concerns, leave a message with our office during business hours.

You may begin landscaping only after receiving your Lot Grade Certificate, which confirms grading approval according to municipal Surface Water Management requirements.

Your Orientation Package includes a municipal information pamphlet related to grading and landscaping approvals.

Many homeowners add features after possession, such as:

• Decks and fences
• Air conditioning
• Basement developments
• Secondary suites
• Sunrooms

Important: Work completed by outside contractors may void warranty coverage on affected components.

Any work not included in your original building contract is not covered by McKee Homes or ANHWP.

When possible, we recommend using the original contractors who built your home, so warranty coverage remains consistent. Always request written warranties from any new contractor.

Loaning a key to McKee Homes is voluntary. If you choose to participate:

• You sign a key loan form
• The key is used only for approved warranty appointments
• You may request the key back at any time
• The Warranty Technician can return it to your home or you can pick it up at the office